snowflake productions gmbh
Francois is a creative, innovative and versatile customer insights and intelligenceanalyst with significant and diverse experience in leading corporate digital transformations organizations. An agile technical and managerial mind with many years’ experience in multi-industry's company, like e-commerce retail, telecommunications, banks and many more. He is able to come up with innovative and cost-effective solutions to seemingly intractable problems while incorporating proven customer facing skills. He holds a Master in Business Administration from the University of Wales (UK) and an engineering degree. Focusing on the area of customer intelligence, his MBA dissertation aims to demonstrate how the correct use of Voice of Customer, combined with advanced customer data analytics and Big Data, can improve "corporate performance".
